Customer Service – always there to help you

You can contact our customer service at any time.

If you would like for us to assist you with any queries that you may have, kindly provide us with more details under the ‘help’ button situated at the bottom right of the page. One of our customer service agents will get back to you as soon as possible.


Shipping and Delivery
We offer FREE shipping on all orders worldwide. Please follow this link to see the delivery times per country.
Privacy and Security
Our website is secured through an SSL certificate by default. Therefore, all pages on this website are secured. All the information you enter is protected and encrypted by the SSL connection. You can see that on the green lock in your browser and the url address starting with a https://
We've created an extra page for you to scroll through if you would like to learn more about our privacy policy and about the cookies we use on our website. To see our privacy policy please follow this link.
Returns and Replacements
We offer a 14-day money back guarantee – worry-free and hassle-free. Please follow this link to our return form. Alternatively, you can contact our customer care team here.
You can choose to either order our SIM cards as a guest user or register an account. You can find our entire offer of international SIM cards here.
Payment, Pricing and Promotions
We offer great discounts to all our customers. Check out our page for promotions and news here. Get your 5% discount now!
We offer a great choice of different payment services so that you can choose which one you find the most convenient. If you are unsure about the payment options we offer then please visit this site here.
Viewing Orders and Updating Account Information
On our website we have an account section where you can either create an account or log in with an already existing account to see your orders; along with also being able to update the address and other information. We do not store or save any payment-related information, as we use payment services and not our own server. To view your account please click on the link in the top right corner under 'Account' or follow this link here to log into our account.